Privacy policy

PRIVACY POLICY

Last Updated: May 30, 2026

INTRODUCTION

Welcome to EKKARA.

EKKARA is a brand owned and operated by Arts & Crafts India Exports Private Limited, having its registered office at:

9, Durga Vihar, Opposite Gem Stone Park, Tonk Road, Jaipur – 302029, Rajasthan, India

This Privacy Policy describes how EKKARA collects, uses, stores, protects, and shares your personal information when you visit our website, purchase products, communicate with us, or otherwise interact with our services.

By accessing or using www.ekkara.com, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following information from customers:

Personal Information

  • Full Name

  • Billing Address

  • Shipping Address

  • Phone Number

  • Email Address

  • Company Name (if applicable)

Payment Information

Payments are securely processed through authorized payment gateways.

EKKARA does not store complete credit card, debit card, or banking information on its servers.

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Shipping preferences

Technical Information

When you browse our website, we may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Referring Website

  • Date and Time of Visit

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Provide customer support

  • Communicate order updates

  • Improve website functionality

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Send promotional emails and offers (with your consent)

3. COOKIES AND TRACKING TECHNOLOGIES

EKKARA uses cookies and similar technologies to:

  • Improve user experience

  • Remember customer preferences

  • Analyze website traffic

  • Provide personalized content

  • Improve advertising performance

You may disable cookies through your browser settings; however, some website features may not function properly.

4. INFORMATION SHARING

We do not sell, rent, or trade your personal information.

Your information may be shared with:

Service Providers

  • Payment Gateway Providers

  • Courier and Logistics Companies

  • IT Service Providers

  • Website Hosting Providers

  • Customer Support Platforms

Legal Requirements

We may disclose information if required by:

  • Law Enforcement Authorities

  • Courts

  • Government Agencies

  • Regulatory Bodies

5. SHOPIFY SERVICES

EKKARA is powered by Shopify.

Shopify may collect and process information necessary to operate our online store, process payments, improve website functionality, and provide secure shopping experiences.

For more information, please review Shopify's Privacy Policy at:

https://www.shopify.com/legal/privacy

6. INTERNATIONAL DATA TRANSFERS

Because EKKARA serves customers worldwide, your information may be processed and stored in countries outside India.

We take reasonable measures to ensure appropriate protection of personal information during international transfers.

7. DATA SECURITY

We implement commercially reasonable security measures including:

  • SSL Encryption

  • Secure Payment Processing

  • Access Controls

  • Secure Servers

While we strive to protect your information, no internet transmission or storage system can be guaranteed 100% secure.

8. RETENTION OF INFORMATION

We retain customer information only as long as necessary for:

  • Order fulfillment

  • Customer service

  • Legal compliance

  • Tax and accounting requirements

  • Business operations

When information is no longer required, it is securely deleted or anonymized.

9. YOUR RIGHTS

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Withdraw marketing consent

  • Request a copy of your information

To exercise these rights, please contact us using the details below.

10. CHILDREN'S PRIVACY

EKKARA does not knowingly collect personal information from children under the age of 18 years.

If a parent or guardian believes that a child has provided personal information, please contact us and we will promptly remove such information.

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

EKKARA is not responsible for the privacy practices, content, or policies of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

12. MARKETING COMMUNICATIONS

With your consent, we may send:

  • Promotional Emails

  • Product Updates

  • Newsletters

  • Special Offers

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

13. CHANGES TO THIS POLICY

EKKARA reserves the right to update this Privacy Policy at any time.

Any revisions will be posted on this page with an updated "Last Updated" date.

Continued use of our website after modifications constitutes acceptance of the revised Privacy Policy.

14. CONTACT INFORMATION

EKKARA
(A Brand of Arts & Crafts India Exports Private Limited)

Registered Office:
9, Durga Vihar, Opposite Gem Stone Park,
Tonk Road, Jaipur – 302029, Rajasthan, India

Email: support@ekkara.com

Customer Support: +91-9799043535

Website: www.ekkara.com

For any questions regarding this Privacy Policy or your personal information, please contact us at support@ekkara.com.