TERMS & CONDITIONS

Welcome to EKKARA. EKKARA is a registered brand of Arts & Crafts India Exports Private Limited, having its registered office at:

Arts & Crafts India Exports Private Limited
9, Durga Vihar, Opposite Gem Stone Park,
Tonk Road, Jaipur – 302029, Rajasthan, India.

By accessing or using www.ekkara.com, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.

1. ABOUT EKKARA

EKKARA specializes in handcrafted art, marble handicrafts, miniature paintings, Pichwai art, Tanjore-inspired artwork, wooden handicrafts, home décor products, and other artisan-made creations.

All products are handcrafted by skilled artisans, and slight variations in color, texture, size, and finish are natural characteristics of handmade products and shall not be considered defects.

2. ELIGIBILITY

By using this website, you confirm that:

• You are at least 18 years of age.

• You are legally capable of entering into binding agreements.

• The information provided by you is accurate and complete.

3. PRODUCT INFORMATION

We strive to display product descriptions, images, dimensions, and pricing as accurately as possible.

However:

• Product colors may vary depending on screen settings.

• Handmade products may have minor variations.

• Product dimensions may vary slightly due to handcrafted manufacturing.

EKKARA reserves the right to modify product specifications without prior notice.

4. PRICING AND PAYMENTS

All prices displayed on the website are subject to change without notice.

Prices may be displayed in INR, USD, EUR, GBP, or other currencies depending on customer location.

Customers are responsible for:

• Applicable taxes

• Customs duties

• Import charges

• Local government fees

for international shipments unless specifically stated otherwise.

5. ORDER ACCEPTANCE

Submission of an order does not constitute acceptance.

EKKARA reserves the right to:

• Accept or reject any order.

• Cancel orders due to pricing errors.

• Cancel orders because of product unavailability.

• Request additional verification before processing an order.

If payment has been received for a cancelled order, a full refund will be issued.

6. SHIPPING & DELIVERY

Delivery timelines are estimates only.

EKKARA shall not be liable for delays caused by:

• Courier companies

• Customs authorities

• Natural disasters

• Government restrictions

• Strikes or force majeure events

Risk and ownership of products transfer to the customer upon delivery.

7. RETURNS, REFUNDS & CANCELLATIONS

Returns and refunds are governed by our separate Return & Refund Policy available on the website.

Customized, personalized, commissioned, and made-to-order products are generally non-refundable unless received damaged or defective.

8. INTELLECTUAL PROPERTY

All content on this website including:

• Product photographs

• Artwork images

• Product descriptions

• Logos

• Graphics

• Website design

• Text content

are the exclusive property of Arts & Crafts India Exports Private Limited and are protected under Indian and international intellectual property laws.

No content may be copied, reproduced, distributed, or used without written permission.

9. PROHIBITED ACTIVITIES

Users shall not:

• Use the website for unlawful purposes.

• Attempt unauthorized access to website systems.

• Upload malicious software or viruses.

• Copy or scrape website content.

• Misrepresent identity or payment information.

Violation may result in termination of access and legal action.

10. USER REVIEWS & FEEDBACK

By submitting reviews, comments, images, or feedback, you grant EKKARA a non-exclusive, worldwide, royalty-free right to use such content for promotional, marketing, and business purposes.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Arts & Crafts India Exports Private Limited shall not be liable for:

• Indirect damages

• Consequential damages

• Loss of profits

• Loss of business opportunities

• Delays caused by third parties

Our total liability shall not exceed the value of the product purchased.

12. PRIVACY

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in that policy.

13. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject exclusively to the jurisdiction of the competent courts located in Jaipur, Rajasthan, India.

14. CHANGES TO TERMS

EKKARA reserves the right to modify these Terms & Conditions at any time without prior notice.

Continued use of the website after updates constitutes acceptance of the revised terms.

15. CONTACT INFORMATION

EKKARA
(A Brand of Arts & Crafts India Exports Private Limited)

Registered Office:
9, Durga Vihar, Opposite Gem Stone Park,
Tonk Road, Jaipur – 302029, Rajasthan, India

Email: support@ekkara.com

Website: www.ekkara.com

Customer Support: +91-9799043535

For any questions regarding these Terms & Conditions, please contact us using the above details.