शिपिंग नीति
SHIPPING POLICY
SHIPPING POLICY
Thank you for shopping with EKKARA, a brand of Arts & Crafts India Exports Private Limited. We take pride in delivering handcrafted artworks, marble handicrafts, miniature paintings, home décor products, and artisan creations safely and efficiently to customers worldwide.
COMPANY INFORMATION
EKKARA
(A Brand of Arts & Crafts India Exports Private Limited)
Registered Office:
9, Durga Vihar, Opposite Gem Stone Park,
Tonk Road, Jaipur – 302029, Rajasthan, India
Customer Support: +91-9799043535
Email: support@ekkara.com
Website: www.ekkara.com
ORDER PROCESSING
All orders are processed after successful payment confirmation.
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Ready-to-ship products are generally dispatched within 2–5 business days.
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Handmade, customized, personalized, or made-to-order products may require additional production time.
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Processing times may vary during festivals, holidays, exhibitions, or peak sales periods.
Customers will receive shipment tracking details once the order has been dispatched.
SHIPPING WITHIN INDIA
Estimated delivery time:
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Metro Cities: 3–7 business days
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Other Cities and Towns: 5–10 business days
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Remote Locations: 7–15 business days
Delivery timelines are estimates and may vary depending on courier services and local conditions.
INTERNATIONAL SHIPPING
EKKARA ships to most countries worldwide through reputed international courier partners such as DHL, FedEx, UPS, Aramex, India Post EMS, and other logistics providers.
Estimated delivery times:
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USA & Canada: 5–12 business days
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Europe: 5–12 business days
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United Kingdom: 5–10 business days
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Australia & New Zealand: 6–14 business days
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Middle East: 5–10 business days
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Other International Destinations: 7–20 business days
Actual delivery times may vary depending on customs clearance procedures and local courier services.
SHIPPING CHARGES
Shipping charges are calculated based on:
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Product weight
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Package dimensions
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Delivery destination
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Shipping method selected
Shipping costs will be displayed during checkout before payment confirmation.
From time to time, EKKARA may offer free shipping promotions on selected products or destinations.
CUSTOMS, DUTIES & TAXES
For international orders:
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Import duties
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Customs charges
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VAT/GST
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Local taxes
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Brokerage fees
may be charged by the destination country.
These charges are the responsibility of the customer unless otherwise specified by EKKARA.
Customers are advised to check local import regulations before placing an order.
TRACKING INFORMATION
Once your order is shipped, you will receive:
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Tracking Number
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Courier Partner Details
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Shipment Tracking Link
via email or WhatsApp (where applicable).
PACKAGING
All EKKARA products are carefully packed using protective materials to minimize the risk of damage during transit.
Fragile marble handicrafts, paintings, sculptures, and decorative items receive additional protective packaging for safe international transportation.
DELAYED SHIPMENTS
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
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Customs inspections
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Weather conditions
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Airline cargo delays
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Public holidays
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Natural disasters
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Government restrictions
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Courier operational issues
EKKARA shall not be held responsible for delays beyond our reasonable control.
LOST OR DAMAGED SHIPMENTS
If your package arrives damaged:
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Take photographs of the package and product immediately.
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Retain all packaging materials.
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Contact us within 48 hours of delivery.
For lost shipments, EKKARA will assist in coordinating with the courier company and investigating the shipment status.
Resolution may include replacement, repair, insurance claim processing, or refund depending on the circumstances.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing accurate shipping information.
EKKARA shall not be responsible for delays, losses, or additional charges resulting from incorrect or incomplete addresses provided by the customer.
ORDER CANCELLATION
Orders may be cancelled before shipment.
Customized, personalized, commissioned, or made-to-order products may not be eligible for cancellation once production has commenced.
CONTACT US
For any shipping-related questions, please contact:
EKKARA
(A Brand of Arts & Crafts India Exports Private Limited)
9, Durga Vihar, Opposite Gem Stone Park,
Tonk Road, Jaipur – 302029, Rajasthan, India
Email: support@ekkara.com
Phone: +91-9799043535
Website: www.ekkara.com
We are committed to delivering authentic handcrafted treasures from India to customers around the world with care and professionalism.